IdinaMenzel.com sells various Idina Menzel and IdinaMenzel.com merchandise from IdinaMenzel.com (hereinafter “Merchandise”). Purchases may be made online with a valid credit card. IdinaMenzel.com accepts Mastercard, Visa, Discover and American Express.
WE will accept merchandise items for return within 30 days of purchase provided the item is unused, unopened and in brand new condition. For wearable merchandise, items that have been washed or worn may not be returned. For non-wearable merchandise, including CDs, cassettes, DVDs, or videos, IdinaMenzel.com will not accept for return or exchange any packaged item after it has been opened. There are no refunds, returns/exchanges on digital downloads; all such sales are final. There may be a cancellation/return/exchange fee plus shipping and handling for all exchanges. IdinaMenzel.com is not responsible for the cost of return shipping. Prior to returning any item, please contact us at CustomerService@IdinaMenzel.com or call 508-791-6710 from 9:00 a.m. – 5:00 p.m. EST Monday through Friday.
Please allow for 2 weeks for shipping of your Merchandise. If one or more items from your order are out of stock, or if an item that you ordered becomes discontinued prior to delivery, WE will notify you via e-mail. If an item is backordered, you have the option of holding your entire order until the backordered item arrives, or you can request a credit for the back ordered item and have the rest of your order shipped.
In accordance with state law, WE may be required to charge sales tax on certain Merchandise orders shipped within the state of Massachusetts. Sales tax is applied to the total amount of the order, which includes shipping and handling charges.
Our customer service office is open from 9:00 am to 5:00 pm Monday thru Friday EST. Should you have any questions regarding your merchandise order, please call us at 508-791-6710 or e-mail CustomerService@IdinaMenzel.com, or regular mail at
40 Washington St
Westborough, MA 01581
Attn: Idina Menzel Customer Service.
Changes to Purchasing Policies
WE may occasionally update these Purchasing Terms. When WE do, WE will also revise the "last updated" date at the bottom of the Purchasing Terms. You understand that PAID, Inc reserves the right to make these changes and that you are responsible for regularly reviewing this Purchasing Terms, as posted on this Web site. Continued access to or use of the IdinaMenzel.com website after any such change shall constitute your consent to such change.